Frequently Asked Questions (FAQ)
What are your hours of operation?
Our hours of operation are the following:
Monday-Friday 8 AM to 8 PM (CST)
Saturday 8 AM to 5 PM (CST)
Sunday 8 AM to 2 PM (CST)
How do I contact License Classroom?
I’m having technical issues. Who can I speak with for help?
We have multiple options for technical assistance! Please email Support@LicenseClassroom.com or call 512.580.3704.
How long have you been in business and where are you based out of?
We’re based out of beautiful Austin, Texas! We began as a start-up at the University of Texas at Austin in 2010 and have since evolved into one of the largest course providers in the real estate industry.
What is the format of your courses?
All of our courses are presented in a 100% online, self-paced PDF format.
I’m trying to purchase courses, but I’m being told my login already exists.
If your login information already exists, this most likely means you were a previous customer with us or one of our partners! Call or email us and we’ll reset your login credentials.
I’m a broker with multiple agents needing renewal classes. Do you offer a group rate?
Absolutely! We offer exclusive discounts for our broker partners and their agents. Email Support@LicenseClassroom.com or call 512.580.3704 for more information.
How many tries do I have to pass my exams?
Students have up to two attempts to pass the final exams with a 70% of higher passing score.
Why are your courses so inexpensive?
By keeping our operating costs low and only offering online courses, we’re able to save on overhead costs that other brands can’t and pass the savings along to you!
Are your courses TREC approved?
Yes! Our provider numbers (0591, 0238) with TREC will show us listed as 360training.com, which is our partner who powers our platform.
This is my first time renewing my license. What courses do I need to take?
First time license renewals require 98 hours of Salesperson Apprenticeship Education (SAE). Our 98 hour package contains everything you’ll need, including your required Legal Updates I & II (8 hours) and three 30 hour courses.
I have renewed my license at least once before. What courses do I need to take?
Second time or later license renewals require 18 hours of Continuing Education (CE). Our 18 hour package contains everything you’ll need, including your required Legal Updates I & II (8 hours).
How will my courses be reported to TREC?
We report CE certificates to TREC within one to two business days after completion; SAE certificates are self-reported by students. (Please note: TREC recommends completing courses 10 days prior to license expiration to allow ample time for processing).